Welcome to the official Bonza Casino privacy policy. This document explains, in plain language, how Bonza Casino collects, uses, stores and protects your personal data when you visit our website, register an account or play our games. Data protection and privacy are treated as a core responsibility at Bonza Casino, and this Bonza Casino privacy policy has been prepared with reference to the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and — where applicable to international players — the General Data Protection Regulation (GDPR). By using bonzascasino.com, you acknowledge that you have read and understood how your personal information is handled under this Bonza Casino privacy policy.
Who Is the Data Controller?
Bonza Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the data controller, Bonza Casino is responsible for determining why and how user data is processed. Every decision relating to data collection, data processing and data storage across our platform is governed by the principles set out in this Bonza Casino data protection statement, ensuring confidentiality and information security at every stage of the customer journey.
Personal Data We Collect
To provide a safe and compliant gaming environment, Bonza Casino gathers several categories of personal data. This data collection process is limited to what is necessary for account management, legal compliance and service improvement.
Categories of Information
- Identification data: full name, date of birth, gender, and government-issued ID for KYC verification.
- Contact data: email address, residential address, and phone number.
- Financial data: deposit and withdrawal history, payment method details (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, bank transfer).
- Gaming activity data: bets placed, game history, bonus usage, and VIP programme tier.
- Technical data: IP address, device type, browser, operating system, and log-in timestamps.
- Communication data: live chat transcripts and correspondence with our support team.
- Sensitive data: information relevant to responsible gambling assessments, collected only where necessary.
- Data from third parties: identity-verification providers, payment processors, and affiliate partners.
How We Collect Your Information
Bonza Casino performs data collection through several channels: the registration form, deposit and withdrawal transactions, cookies and tracking technologies, customer support interactions, and mandatory KYC/AML checks. This layered approach to personal information gathering allows Bonza Casino to maintain accurate records while respecting your privacy rights.
Why Bonza Casino Processes Your Data
Every instance of data processing at Bonza Casino serves a specific, lawful purpose:
- Creating and managing your player account.
- Providing access to our library of 4,000+ games from 50+ providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger and Nolimit City.
- Processing deposits, bonuses (such as our welcome package of up to A$500 + 100 free spins across three deposits) and withdrawals.
- Fulfilling legal obligations, including KYC and AML checks required before your first withdrawal.
- Maintaining data security and preventing fraud.
- Supporting responsible gambling tools such as deposit, bet, loss and session limits, cooling-off periods and self-exclusion.
- Sending transactional and, where consented to, promotional communications.
- Improving our website, mobile app and overall service quality.
Legal Basis for Processing
Bonza Casino relies on several legal bases for data processing, including performance of the contract between you and Bonza Casino, compliance with legal and regulatory obligations, legitimate business interests, and your explicit consent where required, for example for marketing communications or non-essential cookies.
Bonza Casino Cookie Policy
This section of our Bonza Casino privacy policy also serves as our cookie policy. Cookies are small text files stored on your device that help us operate bonzascasino.com efficiently and understand how it is used.
| Cookie Type | Purpose |
|---|---|
| Essential | Required for login, security, and core site functionality. |
| Analytical | Measure traffic and usage patterns to improve the platform. |
| Functional | Remember preferences such as language or currency. |
| Marketing | Deliver relevant promotions and measure campaign performance. |
You can manage cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of Bonza Casino services.
Sharing Your Personal Information
Bonza Casino does not sell personal data. However, limited user data may be shared with trusted third parties strictly for operational and legal purposes:
- Payment providers to process deposits and withdrawals.
- Regulatory authorities and law enforcement, where legally required.
- Identity-verification and anti-fraud partners.
- IT and hosting providers who support our infrastructure under strict confidentiality agreements.
All partners handling Bonza Casino personal data are contractually bound to maintain confidentiality and apply appropriate data security measures.
International Data Transfers
Because Bonza Casino operates internationally, some data storage and processing may occur outside Australia. Where personal information is transferred abroad, Bonza Casino ensures equivalent standards of information security and data protection are applied, consistent with Australian Privacy Principle 8 and, where relevant, GDPR safeguards.
How Bonza Casino Protects Your Data
Data security is a top priority. Bonza Casino applies the following measures:
- 256-bit SSL/TLS encryption across the entire platform.
- Firewalls and continuous monitoring to prevent unauthorised access.
- RNG systems certified by independent testing laboratories.
- Mandatory KYC verification to prevent identity theft and fraud.
- Restricted internal access to personal data on a need-to-know basis.
These safeguards reflect Bonza Casino's ongoing commitment to information security and robust data protection practices across desktop, Android APK and iOS Web App (PWA) platforms.
Data Retention
Bonza Casino retains personal data only for as long as necessary to fulfil the purposes outlined in this Bonza Casino privacy policy, including ongoing legal, accounting and regulatory obligations. Once the retention period expires, information is securely deleted or anonymised in line with responsible data storage practices.
Your Privacy Rights
Under Australian privacy law and, where applicable, the GDPR, you have a set of privacy rights regarding your personal information held by Bonza Casino:
| Right | Description |
|---|---|
| Access | Request a copy of the personal data Bonza Casino holds about you. |
| Correction | Ask us to correct inaccurate or incomplete personal information. |
| Deletion | Request erasure of your data where legally permissible. |
| Restriction | Limit how your personal data is processed in certain situations. |
| Portability | Receive your data in a structured, commonly used format. |
| Objection | Object to certain types of data processing, such as direct marketing. |
| Withdraw Consent | Withdraw previously given consent at any time. |
To exercise any of these privacy rights, contact our support team via 24/7 live chat or by email, and we will respond within 12 hours.
Responsible Gambling and Your Data
Bonza Casino uses certain personal information to support responsible gambling, including monitoring self-imposed deposit, bet, loss and session limits, cooling-off periods (24 hours, 48 hours, 7 days or 30 days), and self-exclusion options (6 months, 1 year, 5 years or permanent). This use of user data is designed solely to protect players and is handled with the same confidentiality as all other categories of personal data.
Supervisory Authority
If you are an Australian resident and have concerns about how Bonza Casino handles personal data that this Bonza Casino privacy policy has not resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the independent regulator overseeing privacy and data protection matters in Australia.
Data Protection Officer
For any questions regarding this Bonza Casino privacy policy, our cookie policy, or general enquiries about data processing, you can contact our Data Protection Officer at [email protected], or reach general support at [email protected] via 24/7 live chat.
Frequently Asked Questions
What does the Bonza Casino privacy policy cover?
The Bonza Casino privacy policy explains how we collect, process, store and protect your personal data, including our approach to cookies, data security and privacy rights.
Does Bonza Casino sell my personal information?
No. Bonza Casino never sells your personal information. Limited user data is shared only with trusted partners for payment processing, verification and legal compliance.
How does Bonza Casino keep my data secure?
Bonza Casino applies 256-bit SSL/TLS encryption, firewalls, restricted access controls and mandatory KYC checks to maintain strong data security and information security standards.
What is the Bonza Casino cookie policy?
Our cookie policy explains the use of essential, analytical, functional and marketing cookies to operate and improve bonzascasino.com. You can adjust cookie settings in your browser at any time.
Who regulates privacy at Bonza Casino for Australian players?
Australian players can contact the OAIC regarding privacy and data protection concerns that are not resolved directly through the Bonza Casino privacy policy or our support team.
Bonza Casino remains committed to transparent, secure and lawful handling of your personal data. This Bonza Casino privacy policy is reviewed periodically to reflect changes in legislation, technology and our services, ensuring that data protection, confidentiality and information security remain central to the Bonza Casino experience. If you have further questions about data collection, data storage, or your privacy rights, please reach out to our team at any time.